Notes or
Your Favorite Recipes
Troubleshooting Guide
2221
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PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start
or Attachment
Doesn’t Rotate.
• Make sure the container is securely aligned and locked,
(40-oz bowl) on the motor base.
• For the single serve cup, make sure that the tabs are
seated in the slots and turned to the left.
• Make sure the lid is securely on the container
(40-oz bowl) in the correct position with the arrows
aligned.
• Check that the plug is securely inserted into the
electrical outlet.
• Check the fuse or circuit breaker in your electrical box.
• The unit could be overloaded. Unplug and wait
approximately 30 minutes before using again.
• The unit could be overheated. Unplug the unit and wait 30
minutes to reset.
Food is Unevenly
Chopped.
• Either you are chopping too much food at once, or you
are not pulsing properly. Remove some of the food
items.
Food is Too Finely
Chopped or Too
Watery.
• The food has been over processed. Pulse ingredients
for best results. Press down on the single serve cup or
40-oz. lid handle in short intervals.
You Cannot
Achieve Snow From
Ice Cubes.
• For best results use ice straight from the freezer. Try
using short pulses instead of one long one.
Single Serve Cup is
Leaking.
• Make sure that the single serve blade set is tightly
screwed on to the cup before blending. Turn the lid
tightly clockwise.
Unit Doesn’t Turn
On.
• Make sure the unit is plugged in.
• Rotate and press down on the single serve cup or the
“pulse” handle on the 40-oz. lid to turn the unit on.
Unit Doesn’t Turn
Off.
• Release your hand from the single serve cup or the
“pulse” handle on the 40-oz. lid to turn the unit off.
Doesn’t Mix Well.
• Pulse ingredients for best results. Press down on the
cup in short intervals for even blending and chopping.
For frozen ingredients, pulse in short intervals of 2-5
seconds and repeat.
POSSIBLE REASONS & SOLUTIONS
PROBLEMS
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